Stuck on a question? Ask on WhatsApp.

• One credit covers one focused request requiring up to about 10 minutes of total educator work, including reading, preparation, explanation and brief clarification.
• A larger request may require two credits (up to about 20 minutes total). We confirm this and receive your agreement before starting. You can decline and keep your credits.
• Maximum two new requests per student per calendar day in Beirut, across all packs. Individual chat messages are not counted as separate questions. A photo containing ten exercises is not one focused request.
• One brief follow-up about the same explanation within 48 hours of the answer is included, with no additional credit. A new problem or topic is a new request.
• Credits are reserved when a request is accepted and used when it is answered. Declined, out-of-scope or unanswered work is not charged. Any credit restoration is recorded with a reason; restoring credits is not a cash refund.

Guidance on a focused concept, your attempted exercise, a mistake or a specific step. Send readable text or clear photos. Replies may use text or brief voice explanations. We confirm subject coverage before payment.

Full assignments, reports, coding projects, exam papers, live exam assistance and completing graded work are excluded. We help you understand and do your own work. Requests needing more than two credits should move to a separately agreed service.

• One student per pack; no sharing or transfers. A verified Student account is used for credit tracking. An approved linked Parent account may request and view a student’s pack. Students under 18 need guardian approval before activation.
• The 30 consecutive days start when Intellecta activates the pack, after suitability, full payment and support hours are confirmed. Do not pay before suitability is confirmed.
• Unused credits expire unless Intellecta agrees a written exception. Requests accepted before expiry can be answered afterward, and their included clarification window is honoured.
• No automatic renewal, top-up, overage charges or recurring payments. A new pack requires a separate request and confirmation.
• Completed support work is non-refundable under the general Terms. Contact Intellecta to review payment issues or a service interruption; an agreed exception or credit restoration is recorded separately.

Support uses Intellecta’s official WhatsApp number, +961 81 754 452. Keep messages relevant and do not share passwords or unnecessary private documents. Account records store short request references and credit history, not a copy of your WhatsApp chat.

Weekends and messages outside agreed support hours are handled in the next working period. If a deadline is urgent, ask about availability before relying on this service. A reply target is not a guaranteed deadline.

This pack includes no live lesson, bookable session or Learning Lab subscription. Paid Lab activity questions remain a separate feature for simulations. Lab access costs $8/month or $80/year.